How to Be Happy Again After Dissapointing Everyone
Stay away from oura scam!!!
Payment was accepted from russian debit card and I even got test plastic kit, but then I found out that they dont deliver it to Russia at all. After the war started I cancel my order but they refused to make a refund due to sanctions. Also they refused to make a refund to another country where I have bank account and where I reside now. Stole my money, nothing to add
Only 14 months of lifetime - bad deal...
My Oura ring 2 only worked properly for about 14 months.
When I bought my ring, I actually had it sitting on my desk for a year before I started using it.
When I finally got around to registering and using it, I was quite happy with it.
However...
...after a year or so, I noticed that the battery life was changing. It would have around 40% battery left going to bed, only to find the ring "dead" the next morning (leaving me without tracking).
It was annoying but did not make much of it. I started charging the ring more often, now every 2 days.
Then a friend told me that the ring may have a known battery issue and I should contact support.
I did.
And yes, they did in fact confirm that my ring had the known battery issue.
However, since my battery issues started 2 months after the guarantee period finished, I was out of luck. They offered me a $75 discount on a new ring (which comes with a monthly subscription, nonetheless).
Now, what frustrates me, is that I only used the ring for 14 months until my issues started. Had I used the ring from the day it arrived at my house, I guess I could be more understanding.
But in my case, the ring only functioned properly for 14 months.
At $315, I am expecting a longer lifetime.
The thing is, you need to register the ring and get an account to use the ring.
Therefore it is very easy for Oura to see that the ring starts failing after only 14 months, despite I physically had it for 2+ years.
That's the thing with data. They are trackable...
I cannot recommend a $315 product that has a lifetime of barely a year.
Get yourself an Apple Watch or Fitbit or anything else.
Do not waste your money on the Oura Ring
HORRIBLE customer service!!!!
Horrible, horrible customer service!!!! The ring has not arrived since November! That's almost half a year! I asked to cancel my order and I was refused to get a refund!!!! Now they are ignoring my messages. All these months the customer service was either not replying or they responded randomly, not looking at the email history. NEVER, never again!
AVOID - Worst client service ever!!!
Worst client service ever! I requested to get a call from the client service manager - no one called me.. seems like they don't care about their customers at all.
The charger stopped working on the 3rd day after I have received the ring. I contacted client service, took them 2 weeks to send a replacement + 1 week for delivery. I requested for them to extend the membership (since I haven't been able to use the ring) and they just don't bother to do anything. Ignoring my messages completely.
AVOID AT ALL COSTS!!
I'm surprised to see all those negative…
I'm surprised to see all those negative reviews! Oura is on a next level when it comes to sleep tracking accuracy, customer service, and an overall customer experience.
I'm glad such a company exists.
I believe in "You can't improve what you don't measure", and measuring my sleep allowed me to improve it. Which drastically improved my life.
So disapponted...
I've been an Oura wearer from the start. I'm so disappointed by their customer service. My new gen 3 stopped working after 3 weeks and I have no answer from them.
Replaced my ring for free, company is turning around!
Replaced my ring for free, company is turning itself around!
After seeing the reviews here I was expecting the worst. Especially after a terrible experience a year ago where I lost an oura charger and oura refused to replace it for a jaw dropping $120usd with import costs, almost 50% of the cost a new ring, just for the charger! Not a penny of a discount for a returning customer.
Now they are under new management and treating customers much better. When my Oura 2 battery died, despite it being out of warranty they rushed over a new ring from the UK to Mexico absolutely free of charge.
I heard the company is under new management and they are doing a great job keeping old customers happy rather then the former CEO that thought they could treat their customers like dirt.
I'm still annoyed about the fact that Oura 3 charges people a high price for the ring AND a monthly subscription rather then either one or the other (Example Garmin tracking is free but device is premium cost and, whoop is free but you pay monthly to use it, but Oura 3 charges both high price AND monthly fee!)
Either way they are moving in the right direction and i wanted to thank Oura again for shipping me a replacement.
I've had two Gen 2 rings in the last 8…
I've had two Gen 2 rings in the last 8 weeks both have stopped syncing and appear to have faulty Bluetooth signals. The first I purchased from eBay, the next my Daughter.
Oura do not offer warranty to secondhand rings or to be honest any useful advice. I've cared for these rings - wear gloves when training - remove when bathing - clean the sensors carefully each day. What a complete pile of rubbish and a very expensive one at that! Stick with your Apple Watch is my advice. My experience of this company and it's superior tracking ring, has been nothing but counterproductive and extremely disappointing!
Stay away! No item delivered from November!
I've been an original Oura customer and ordered the new Oura 3 in November. The ring never arrived as of April 27,2022 and I couldn't reach customer service. Multiple messages from within the app and contact us forms were ignored. When I finally got a response it would take another month to get a reply. Absolutely zero focus on the customer. What used to be fast, helpful customer centred service is now non-existent. My credit card company and legal had to get involved in order to get a refund.
With the focus on generating income they have become an absolute nightmare of a company. Stay away!!
Actually got help
I've read a lot about Ouras customer reviews and many seems unfortunately unhappy. So I was worried that I wouldn't get any help when my charger broke. My charger for the ring stopped working and i contacted oura and they gave me some instructions to reset the ring. Still wasn't working, so they sent me a new charger after a few days. And i got the new charger within a week. It was surprisingly fast. Now everything is working and I'm happy with the support I got. I read a lot of the comments and thought I should share my experience of the good support that I got.
Seemed a promising concept but has…
Seemed a promising concept but has tended to perform fairly poorly. A fairly small set of sizes means it can be tricky to get a good fit. Potentially useful HRV measured overnight but seemingly uses RMSSD as opposed to SDNN which seems more common. Sleep tracking is hit and miss - mostly seems to be reasonably accurate but occasionally has an off day (or night). A few times it doesn't seem to pick up the end of sleeping, even though I have been logging activities. Easy to log workouts after the event but the automatic workout tracking is pretty poor and doesn't seem to detect much other than walking (apart from when it decided I was strength training at 4am whilst actually sleeping). Worst part is of late the iOS app constantly completely crashes on opening meaning I often have to remove the app, reinstall and then reconnect the app. For UK customers be aware that tax isn't included in the purchase price so you'll be charged VAT by the courier on top of what you've already paid. Interesting idea but needs lots of work, and definitely not worth continuing with the paid subscription.
Gen 3 ring is fantastic, great customer service
Gen 3 ring is fantastic, quick and effortless process to order with tracking and support. Customer service excellent almost instant replies when I lost my charger and shipped one out straight away for free. I am also skeptical of these negative reviews as many of my patients also have oura and we all agree that customer service is brilliant. Data it provides is the best of all the fitness trackers and I have found it incredibly helpful when working with patients. Should have 5 stars.
absolute trash
absolute trash
Not worked for months, doesn't charge, sync and no notifications if I can ever get it to do either.
Been ignored for months on end from the company via different mediums. Avoid them at all cost and keep your money. Plenty of good competitors with better looking & functioning products.
How a company lost their ethics and morals while growing - The Oura Story
Oura ring passionate user since 2018 (Generation 2). Then, Generation 3 was announced and with it Oura decided to strip functionalities and capabilities that had always been available with the purchase of a Generation 2 Oura ring, unless I bought a new Generation 3 ring and with it I would get "lifetime access" to the new premium purchase.
So basically, they extorted old users for their money in order to be able to continue using what they were promised when they purchased their previous ring. Appalling, to say the least.
Begrudingly, I purchased Generation 3 to do exactly what I did with Generation 2. New features not only not interest me but the vast majority of them is NOT available yet. One day, Oura promise, they will be. We don't know when, but they must keep their promises, right?
From a passionate user of almost three years until Gen 3 came about, I would now never buy a new Oura ring, nor would I recommend them to anybody.
Oura is a company that lost their ethics and morals while growing up. What a shame.
400€ wasted (worst ecom support worldwide)
I order a gen end of 2021, 4 weeks after using it it's broken. It's now 3 months I try to get a new one. Support of oura ring is a complete disaster, no answer, no delivery and I just discovered they don't care regarding their trustpilot ðŸ˜
not accurate. not worth it.
I've had a Gen2 for over a year now. Initially I loved it and thought its information seemed to be mostly accurate but that is absolutely not the case as of late. For the last few months, 6/7 nights it consistently says I'm awake off and on between the hours of 10pm and 12am, sometimes indicating I was awake for up to an hour at a time. This is completely untrue. I go to bed between 8 and 9 most nights and those first few hours are when I know I sleep the hardest. My bf comes to bed later, and he's not quiet getting ready for bed but I hear nothing and stir none in my sleep. I'm out. And then there are many times where the ring doesn't register when I actually do wake up. My cat likes to start waking me anytime between 3 and 5am and I'm constantly waking up to hush him or kick him out of the room. Yet during this period, my ring thinks I've been sound asleep. My body temp also always runs hot at night, always has, so my ring always thinks I'm either sick or unrecovered from yesterdays activities. It's all pretty frustrating because it always messes with my readiness score and I'm always told to take it easy, even though I feel well rested and energetic enough to take on my usual activities. For these reasons, I don't feel like it's worth the hype or the cost. Just too many inaccuracies.
A lot of hype, little action
Like many others, I was intrigued by the Oura ring. Alas the company itself is appalling.
I ordered an Oura ring around 6 weeks ago and received the ring sizing kit a week later. I placed my order and was notified by DHL that I needed to pay an additional import fee of over £50. Oura lists on their website there are delivery charges but it fails to say that it's >£50. The ring arrived and it was too small. I emailed Oura to arrange an exchange. This was painful, they take over a day to reply to each email so it was incredibly slow. Once they finally organised for DHL to collect the ring, DHL were a no show. I waited in for an entire day and no word from DHL. I emailed Oura and had no response. I emailed Oura again and they informed me to just deal with DHL. Really bad customer service, a company that is simply lazy about the customer experience. It's a shame, I am left with a ring that's too small from a company that just doesn't care.
i got the GEN3 ring for myself at…
i got the GEN3 ring for myself at Christmas and it broke within 1.5 months. They kept telling me it was the charger however i knew they was wrong, it still broken and the customer service is shocking, they never reply nor try to help.
To say the ring is expensive you would expect more from the staff.
Gen3 ring problems and no support
I upgraded to a Gen3 ring , it's terrible.
On January 13 I sent an email to Oura support.I have sent multiple follow up emails. The only responses I receive is emails saying how busy they are.
The step tracking and sleep tracking are very inaccurate. Don't buy from Oura
Initially was really pleased with my…
Initially was really pleased with my Oura ring and the functions. Then disappointment hit when my partner got offered a brand new upgrade and I didn't (despite both purchasing our rings at the same time with same model). Secondly, my watch has now stopped recording accurately eg. says I'm asleep when I'm awake. I have tried making contact to see if the ring can be reset but no response. They don't seem to have any customer service, which considering how much these rings cost, is quite poor.
Source: https://www.trustpilot.com/review/ouraring.com
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